Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
AGR Service Desk
  1. AGR Service Desk
  2. AGR Service desk

Change request

Schedule an upgrade or change request for current AGR system

Required fields are marked with an asterisk*

Short summary of change request

E.g. an upgrade of IO is desired

Minor - A workaround exists
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"f07935d6dfcffedce1fca8cdaeafdf1643c80e54_lout","branding":{"id":"1","key":"asd","name":"AGR Service desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/6"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7b852769-3987-4ef8-9d0a-c117d0c17cd0/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGVlYTdlYi1mMjJkLTQ2MGQtOGQ1Yy01NTgzOGRhM2E3OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiODUyNzY5LTM5ODctNGVmOC05ZDBhLWMxMTdkMGMxN2NkMCI6WyJyZWFkIl19LCJleHAiOjE3NzkyMzA1NzAsIm5iZiI6MTc3OTIyOTk3MH0.01uCaFo4B5F9slblXIYao0FNmL1NgtX_t3GYw8NNe74&client=28eea7eb-f22d-460d-8d5c-55838da3a79b&mode=fit","logoId":"7b852769-3987-4ef8-9d0a-c117d0c17cd0","isLogoAvailable":true,"helpCenterTitle":"Welcome to AGR Service Desk","sharedPortalName":"AGR Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"en-US":{"helpCenterTitle":"Welcome to AGR Service Desk","sharedPortalName":"AGR Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5500ff","helpCenterTitleColor":"#f7f7f7","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"asd","projectId":12700,"serviceDeskId":1,"name":"AGR Service desk","description":"<p>Welcome! Raise a request using the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"4","name":"Change request","descriptionHtml":"<p>Schedule an upgrade or change request for current AGR system</p>","callToAction":"Change request","introHtml":"<p>Request customization for your current AGR system.</p>","icon":11807,"iconUrl":"https://agrinventory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11807","groups":[1],"key":""},{"id":"1","name":"General enquiries","descriptionHtml":"<p>Receive assistance with general system issues and questions you may have.</p>","callToAction":"General enquiries","introHtml":"<p>Receive assistance with general system issues and questions you may have.</p>","icon":11825,"iconUrl":"https://agrinventory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11825","groups":[1],"key":""},{"id":"41","name":"Improvement ideas","descriptionHtml":"","callToAction":"Improvement ideas","introHtml":"<p>Pass on ideas for improvement.</p>","icon":11832,"iconUrl":"https://agrinventory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11832","groups":[1],"key":""},{"id":"5","name":"Report a system problem","descriptionHtml":"<p>Report an outage or fault in system</p>","callToAction":"Report a system problem","introHtml":"<p>Report an outage or fault in system.</p>","icon":11842,"iconUrl":"https://agrinventory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11842","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,5,4,41]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGVlYTdlYi1mMjJkLTQ2MGQtOGQ1Yy01NTgzOGRhM2E3OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEyMzMyNDc2MTEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3OTIzMTE3MCwibmJmIjoxNzc5MjI5OTcwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.DlmllJZZY1NtnkyN75K56s2n8CRB0Adx7QoUzJJSwdY","targetCollection":"upload-user-collection--1233247611","endpointUrl":"https://api.media.atlassian.com","clientId":"28eea7eb-f22d-460d-8d5c-55838da3a79b","tokenDurationInMins":20}},"reqCreate":{"id":4,"projectId":12700,"issueType":{"id":"43","name":"Change"},"form":{"name":"Change request","descriptionHtml":"<p>Schedule an upgrade or change request for current AGR system</p>","callToAction":"Change request","intro":"<p>Request customization for your current AGR system.</p>","instructions":"<p>Schedule an upgrade or change request for current AGR system</p>","icon":11807,"iconUrl":"https://agrinventory.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11807","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Short summary of change request","descriptionHtml":"<p>Short summary of change request</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Change description","description":"E.g. an upgrade of IO is desired","descriptionHtml":"<p>E.g. an upgrade of IO is desired</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"How urgent is it?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"2","label":"Critical - System down, loss of data","selected":false,"children":[]},{"value":"3","label":"High priority","selected":false,"children":[]},{"value":"4","label":"Minor - A workaround exists","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2026-05-19T23:32:50+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOGVlYTdlYi1mMjJkLTQ2MGQtOGQ1Yy01NTgzOGRhM2E3OWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTEyMzMyNDc2MTEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc3OTIzMTE3MCwibmJmIjoxNzc5MjI5OTcwLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.DlmllJZZY1NtnkyN75K56s2n8CRB0Adx7QoUzJJSwdY","targetCollection":"upload-user-collection--1233247611","endpointUrl":"https://api.media.atlassian.com","clientId":"28eea7eb-f22d-460d-8d5c-55838da3a79b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=agrinventory","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f07935d6dfcffedce1fca8cdaeafdf1643c80e54_lout","baseUrl":"https://agrinventory.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://agrinventory.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"28eea7eb-f22d-460d-8d5c-55838da3a79b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"20ec1518d8704a2cadb715df7d9e8fba","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://agrinventory.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}